Shipping policy

Shipping Policy

Processing Time

All orders are processed within 15 business days (excluding weekends and holidays). You will receive a confirmation email with a tracking number once your order ships.

Shipping Time

Standard Shipping: 5-7 business days
Express Shipping: 3-5 business days
Priority Shipping: 2-3 business days

Shipping times are estimates and begin from the date of shipment, excluding processing time.

Shipping Costs

Free shipping on orders over $100 USD
Shipping costs apply for orders under $100 USD
Costs are automatically calculated at checkout based on the delivery address and shipping method

Import Duties and Taxes

Important: All prices do not include import duties, taxes, or customs fees for the destination country/region.

Import duties
VAT or sales tax
Customs processing fees

These fees must be paid by the recipient upon delivery to the carrier or customs. The amount depends on the destination country's customs policies and product classification. We cannot estimate or control these charges. We recommend consulting your local customs office before placing an order.

Order Tracking

After shipment, you will receive a tracking number via email to track your package status on the courier's website.

Shipping Delays

We are not responsible for delays caused by severe weather, peak seasons, customs inspections, or force majeure events.

Delivery Issues

If your package hasn't arrived after the estimated delivery date, please contact haolunz19@gmail.com.

Damaged or Lost Packages

If you receive a damaged package, please contact us within 72 hours of receipt with photos. We will arrange a replacement or refund as soon as possible.